Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Wholesale availability

My items are available for wholesale or discounted prices with a minimum purchase of 12 like items. Discounts will vary depending on quantity. Please contact me for more specific details.

Custom and personalized orders

I am happy to create products in customized colors or materials for most items. If I have the colors and materials on hand, I can do this for an additional $5-$15 flat fee, depending on the item. If I have to purchase additional materials, I will add that material cost to the total price instead of a $5-$15 flat fee. Custom orders may add a delay to the overall processing time Please contact me for specific details.

Care instructions

All Jen's Friends items can be spot cleaned only.

Cornhole bags and other items for outdoor use can be protected with Scotchgard and should be stored in an airtight container when not in use.

Tree toppers can be protected with Scotchgard and used outdoors in a limited capacity. They work well under a covered porch or patio, but should not be in direct contact with the elements.