1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
My items are available for wholesale or discounted prices with a minimum purchase of 12 like items. Discounts will vary depending on quantity. Please contact me for more specific details.
I am happy to create products in customized colors or materials for most items. If I have the colors and materials on hand, I can do this for an additional $5-$15 flat fee, depending on the item. If I have to purchase additional materials, I will add that material cost to the total price instead of a $5-$15 flat fee. Custom orders may add a delay to the overall processing time Please contact me for specific details.
All Jen's Friends items can be spot cleaned only.
Cornhole bags and other items for outdoor use can be protected with Scotchgard and should be stored in an airtight container when not in use.
Tree toppers can be protected with Scotchgard and used outdoors in a limited capacity. They work well under a covered porch or patio, but should not be in direct contact with the elements.